How to make a return ?
You can return an item if it has a manufacturing defect, but it will be at your expense.
Just send us the item with the purchase order, carefully packaged, to the following postal address :
76 rue François Buloz
We reserve the right to refuse a return if the product has been damaged due to unsafe packaging.
In this case, we will return the item to your home and can not proceed to refund.
If the damage is caused by transport, please refer to the carrier.
You have the possibility to make a return within a period of 14 days after reception of your parcel (based on the delivery date provided by the carrier via the tracking number, and returns : stamp of the carrier as proof)
We only accept returns of ready-to-wear items. Returns on custom t-shirts are not possible.
We will refund only if the item :
- does not present any apparent modification
- was not worn
- was not washed
Clearly, the article must be in the same condition as when it was sent to you.
Refund and assets
When we have received your return, we will contact you via the email address provided during your order. If your return meets our conditions (above), you will have the choice between:
- A full refund (via the same initial payment method, presented on your bank account within 10 working days)
- A credit of the amount of your order (shipping costs deducted)
For an exchange, you will have to place a new order following your refund.
For any request for information or if you encounter difficulties, thank you to contact us :
- By mail :
- By messenger : Alchemy Makerz Store